Customer Support Specialist in the Philippines
BANNER AIRCRAFT INTERNATIONAL, INC. is an international distributor of aerospace components based in the Miami area, Florida. We offer our customers a wide range of aircraft parts and consumable materials.
We invite applicants interested in working and growing within the international company to apply for the position of Customer Support Specialist in the Philippines.
your experience
- Advanced English & Communication: Excellent negotiation skills to communicate comfortably with international counterparts. Knowledge of Tagalog or other SEA languages is a plus
- Flexible Schedule: Ability to work in flexible shifts to cover US/European business hours or regional SEA needs
- Industry Experience: Prior experience in an airline procurement department, with an aircraft parts supplier or in customer support is preferred
- Data & Analytics: Analytical thinking with experience in procurement data analytics and high attention to detail
- Relationship Building: Proven ability to build and maintain strong relationships with both customers and suppliers
responsibilities:
- Manage the entire life cycle of sales, purchasing, repairs, and exchanges, guiding customers seamlessly from initial inquiry to final delivery
- Resolve customer issues and answer questions – from simple to complex – including conducting additional research and situation analysis when needed
- Liaise with American, European, and other international suppliers (manufacturers, repair stations, distributors of aircraft parts, etc.)
- Source aircraft components on trading platforms and collect relevant data
- Place orders and provide distributors with all required documentation
- Maintain strong working relationships with the procurement departments of airlines and freight companies
work conditions:
- Support for specialist growth and professional development (professional training, English classes, industry conventions, etc.)
- Contract employment
- Remote work
- Effective mentoring and coaching to help you prepare for the role
- Commitment, dedication, and hard work are properly compensated
- Support for specialist growth and professional development (professional training, English classes, industry conventions, etc.)
