Customer Support Specialist in South America
BANNER AIRCRAFT INTERNATIONAL, INC. is an international distributor of aerospace components based in Florida, USA. We offer our customers a wide range of aircraft parts and consumable materials.
We invite applicants interested in working and growing within the international company to apply for the position of Customer Support Specialist in South America.
role purpose (mission)
The Customer Support Specialist will provide end‑to‑end support to airline and MRO customers across South America. You will manage RFQs, orders, repairs, and shipments; resolve issues quickly; and keep all stakeholders informed. We are looking for a proactive, detail‑oriented problem‑solver who communicates clearly and delivers reliable results.
Role purpose: Guide customers through the full order and repair cycle, ensure on‑time delivery, high service quality, and repeat business.
Geographic scope: South America
Work setup: Remote within the region; regular coordination with US and European teams; employment type: Contract (independent contractor)
your experience
- Required:
- Advanced written and spoken English (comfortable with international calls and emails)
- Excellent communication and negotiation skills; able to build strong relationships with customers and suppliers
- Strong motivation to learn and grow; reliable ownership mindset
- Analytical thinking, high attention to detail, and disciplined follow‑through
- Creative problem‑solving and the ability to work well in a team
- University degree
- Experience with procurement or operations data analysis (Excel/Google Sheets; basic dashboards)
- Proven experience in customer support, order management, or supply chain coordination
- Highly desirable:
- Prior experience in an airline procurement department or with an aircraft parts distributor/supplier
- Knowledge of aviation aftermarket processes (RFQs, quotes, PN alternates, repairs, exchanges, warranties)
- Spanish and/or Portuguese proficiency
- Familiarity with Incoterms, basic import/export and customs paperwork in South America
- Experience with CRM/ERP systems and online trading platforms for aircraft parts
responsibilities:
- Customer and Order Management
- Guide customers through all stages of the transaction: explain product/service benefits, process RFQs, prepare quotes, receive and process purchase orders, and manage the order through delivery and after‑sales support
- Answer customer questions from simple to complex; research issues, analyze situations, and provide clear, timely solutions
- Maintain accurate records in CRM/ERP, including quotes, orders, ETAs, shipments, repairs, and returns
- Supplier and Repair Coordination
- Liaise with American, European, and other international suppliers (manufacturers, repair stations, distributors)
- Source aircraft components on trading platforms and collect all relevant technical and commercial data
- Place orders and provide suppliers/distributors with correct documentation; track fulfillment and escalate delays
- Repair, Exchange, and Warranty Handling
- Manage the full cycle of sales, purchasing, repairs, and exchanges (RMA creation, routing, approvals, and status updates)
- Coordinate with repair stations on quotations, troubleshooting, BER decisions, and delivery dates
- Service Quality and Reporting
- Monitor open orders and repairs; keep customers updated on status, ETAs, and any risks
- Prepare simple reports on service levels, backorders, and on‑time delivery; recommend corrective actions
- Maintain strong working relationships with airline and cargo procurement teams to support repeat business
work conditions:
- Compensation: Fixed payment plus performance‑based bonuses
- Status: Contract employment
- Setup: Remote work with regular progress meetings; schedule includes overlap with US and Europe as needed
- Professional development: Mentoring and coaching, training programs, English classes, and industry events
closing statement
Hiring Process
Recruiter screening – Team and stakeholder interviews – Final interview and offer
